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Patient FAQ Section

It is one of its kind—a unique, exclusive OPD loyalty health plan—for the first time in India.

You just need your Aadhaar card.

Instant or on the spot, with a message with OTP on a user-registered mobile number.

Yes, the CHQUP OPD Loyalty Plan applies to all, irrespective of their age or past illness records. Your past illness is not a hindrance to getting a CHQUP loyalty plan for you and your loved ones.

No, everything is the same for any age category.

Go to the nearest CHQUP-authorized medical store and register yourself for an instant CHQUP OPD Loyalty Plan top-up of $5,000 in your wallet account.

Family doctors, dentists, veterinary practitioners, medical supply businesses, hospitals, and related services.

You can get the benefit of the CHQUP OPD Plan with any empaneled medical partner in India.

One Year.

No. It is exclusive to registered users only.

With a single mobile number, 3 users can register.

No, the wallet balance is exclusive to the registered user and cannot be transferred or used for other family members.

Yes, pre-existing conditions are covered, and there are no exclusions based on past health records.

No, there is no waiting period. You can start using the CHQUP OPD Loyalty Plan immediately after registration.

No, the CHQUP OPD Loyalty Plan is designed specifically for outpatient services and consultations, not for emergency medical situations.

Any unused balance in your wallet will expire at the end of the validation period, and no refunds will be provided.

Yes, you can renew your wallet balance by visiting a CHQUP-authorized medical store and topping up your wallet account.

No, there is no limit on the number of consultations. You can avail of services as per your healthcare needs.

No, the CHQUP OPD Loyalty Plan primarily covers consultation services, and additional tests may have separate charges.

You can check your wallet balance and transaction history through the CHQUP mobile app or by visiting the official website.

No, the plan is non-refundable and non-transferable once purchased.

You should contact CHQUP customer support immediately to update your contact information and ensure uninterrupted service.

No, the CHQUP OPD Loyalty Plan is currently focused on allopathic medical services and does not cover alternative medicine.

No, there is no requirement for a health check-up to enroll in the CHQUP OPD Loyalty Plan.

No, wallet balances are non-transferable between different CHQUP users.

Yes, CHQUP has partnered with specific pharmacies for medication purchases, and you can find the list on the official website.

Yes, virtual consultations are included in the plan, and you can connect with healthcare professionals online.

CHQUP is continuously expanding its network, but if a partner is not available, you may need to visit the nearest authorized medical store for assistance.

No, dental surgeries are not covered under the CHQUP OPD Loyalty Plan.

Refunds are not provided based on dissatisfaction. However, you can provide feedback to CHQUP for continuous improvement.

Yes, specialist consultations may have additional charges beyond the wallet balance, and you will be informed of such charges beforehand.